When placing an order you have the option to pay by credit card, debit card or PayPal. We accept all major credit cards and you can either phone through an order or complete our online order form.
Cancellation
All new clients have a 14-day period during which any amounts paid for hosting services will be fully refunded. You can still cancel your account after this period however, no refund will be available.
To cancel a service, you have the following options ...
use the automated cancel feature from the Billing Centre: here
raise a support ticket to request the cancellation: here
use the online form to request the cancellation: here
call us on 0844-8849100 and we will advise further
Domains
If paying by credit or debit card and you are registering a new domain, we will take payment and register the domain immediately. We need to receive payment in full before registering a domain name. Domains are not refundable in any way.
Renewals
When a service is due for renewal, we raise an invoice 21 days before the due date and send a copy to the primary Billing Centre email address we have on file.
It is important your Billing Centre contact details are up to date otherwise you will not receive our reminders and your account may be suspended.
Detail of how to pay is included in the invoice. If you wish to continue with a service we need to receive payment by the due date. If you do not wish to continue with a service, we would appreciate if you let us know you wish to cancel.
Reminders
We will send you two reminders that your invoice is falling due. One on the actual due date and another 3 days afterward. These reminders will be sent by email to the main Billing Centre contact.
If payment is still not received, the service will be suspended. Once an account has been suspended you can still make payment to reactivate it.
Please note that if you are making a late payment for a domain renewal you run the risk of losing your domain or paying excessive fees to have it renewed.
If a service continues to go unpaid, it will be scheduled for removal from the system at our discretion. Once an account has been removed from the system we are unable to reactivate it and you will lose all files and data on the server.
VAT
We are registered for VAT so all prices advertised are subject to VAT at the standard rate. You can download a VAT invoice from the Billing Centre at any time.
